We have 50 years’ experience in the motor industry
Being involved in an accident can be a worrying and stressful time, so it’s important that you’re clued up and know the facts. Ensure you are aware of your rights and entitlements and understand how the process works.
Our Aim
Here at Macadams, we have 50 years’ experience in the motor industry, so always try to make sure your experience is as pleasant and smooth as possible, whilst making you aware of what is happening throughout the repair process.
Our aim is to get your vehicle back on the road as soon as possible. We use manufacturer approved repair methods and complete repairs to the highest possible standard. As well as being insurance approved, we also specialise in non-fault repairs, providing you with a like-for-like courtesy car. Private paying customers also have the option of a courtesy car too.
Repairing your vehicle
Here at Macadams, we understand just how stressful being involved in an accident can be; being without your vehicle can add to the pressure and that’s why we work tirelessly to fix your vehicle, returning it to its condition prior to the incident.
We’ve put together some steps which take you through the process, should you come to us for an accident repair:
Step 1
Booking
Our friendly reception team
Ready to book you in
Booking your vehicle in
Our reception team are on hand to book in your vehicle, discuss the damage with you, and note down any problems you may have. Please be aware that heavily damaged vehicles are not a problem for us and we repair them using the latest measuring systems.
Step 2
Assessing
Vehicle damage assessor
will prepare an estimate for your insurance provider
Assessing the damage
Our vehicle damage assessors will prepare an estimate and this will be sent electronically to your insurance provider. If you decide to claim on your insurance, your provider will inform us and then we will start the repairs. If written consent it needed, this may make the repair process slightly longer, and should the estimated cost of repairs be close to your current value of your car, we must wait for the insurance provider to assess the vehicle, before authorising the repair work or deeming it a total loss.
The Macadam bodyshop centre has six spray booths and can accommodate all sized vehicles from cars to commercial vehicles.
We have a number of specialist BMW aluminium repairs technicians, who work exclusively in our dedicated aluminium booth. Our vehicle damage assessors are Audatex trained, and we employ a range of senior level BMW trained technicians.
Step 3
Parts
Into the workshop
and the parts needed are ordered
Parts needed are ordered
The vehicle is booked into the workshop and the parts needed are ordered. Please note that most parts take 2-3 working days to arrive, whereas those that are on factory back order with the manufacturer can take longer; we will notify you if this is the case.
Step 4
Work
Fully trained technicians
repair your vehicle
Your vehicle is repaired
Our fully trained technicians then remove the damaged parts, and your vehicle is repaired in our state of the art workshop, using the latest equipment. Once complete, the paint team set to work, refinishing the vehicle in our low bake ovens; after painting, the vehicle is returned to have the parts refitted and undergo any mechanical work it may require.
Step 5
Valet
Your vehicle is washed
leathered and the interior is vacuumed
Final checks
Your vehicle is then washed, leathered and the interior is vacuumed, before our quality control team do the final checks.
Step 6
Job done
Rigorous checks
before your vehicle is signed off
Once our team are happy…
Reception will then contact you to inform you that your vehicle is ready to take away and get back out on the roads.
Accreditations & Awards
Are you aware of your rights?
When dealing with insurers it is likely that you have had an accident and whether your fault or not, is can be a stressful time. Speaking with insurance companies at this time, may see you pushed in the direction of their recommended repairer in order to keep their costs down.
Being directed to a repairer who you have no experience in dealing with could result in less than satisfactory levels of customer service, the use of cheaper alternatives to manufacturer’s parts, and potential warranty issues.
As the motor vehicle insurance policy holder you have the right to choose where to have the work done, and while the insurance company may advise where you get this done, it is not mandatory.
You can choose who you get to carry out the work and you don’t need more than one estimate, which again, they state you do. If you don’t feel comfortable with the road they are pushing you down, you are well within your right to say as such. Please remember this at all times.